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Privacy Policy​

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Effective Date: 28th July 2024

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Introduction

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Welcome to Custom Lend ("Company", "we", "our", "us"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.customlend.com.au (the "Site") and use our mortgage brokerage services (collectively, "Services").

Please read this policy carefully.

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Contact Details

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If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

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Custom Lend
0480 773 225

stevie@customlend.com.au

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Information We Collect

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We collect and store the following types of personal information:

• Personal Identification Information: Name, address, email address, phone number any other information you provide to us.

• Technical Data: IP address, browser type, operating system, access times, and referring website addresses.

• Usage Data: Information about how you use our website and services.

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How We Collect and Store Personal Information

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• Collection Methods: We collect personal information directly from you when you fill out forms, apply for our services, or communicate with us. We may also collect information through cookies and similar technologies when you use our website.

• Storage: Your personal information is stored securely on our servers or those of our trusted service providers. We implement industry-standard security measures to protect your data from unauthorized access and breaches.​

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Reasons for Collecting Personal Information

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We collect personal information for the following reasons:

• To Provide and Manage Our Services: To process mortgage applications, provide financial advice, and offer customer support.

• To Communicate with You: To send updates, respond to inquiries, and provide information relevant to our services.

• To Improve Our Website and Services: To analyze usage patterns and enhance user experience.

• To Comply with Legal Obligations: To adhere to legal requirements and protect our legal rights.​

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How We Use and Disclose Personal Information

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• Usage: We use your personal information to fulfil the purposes described above.

• Disclosure: We may disclose your information to:

  • Service Providers: Third parties who perform services on our behalf (e.g., payment processors, IT support).

  • Legal Authorities: When required by law or to protect our rights and interests.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets.​

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Accessing and Correcting Your Personal Information

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You have the right to access your personal information and request corrections if it is inaccurate or incomplete. To exercise these rights, please contact us at stevie@customlend.com.au. We will respond to your request within a reasonable timeframe.

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Complaints

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If you believe your personal information has been mishandled, you can lodge a complaint with us by contacting stevie@customlend.com.au. We will investigate your complaint and respond as promptly as possible, addressing any issues and taking corrective action if necessary.

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Disclosure Outside Australia

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Your personal information may be disclosed to third parties located outside Australia to admin staff members employed by Custom Lend or to our compliance team located in India. We ensure that any overseas disclosures are made in compliance with applicable privacy laws and that appropriate safeguards are in place.

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Changes to This Privacy Policy

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We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

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Governing Law

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This Privacy Policy is governed by and construed in accordance with the laws of the Privacy Act 1988. You can learn more about the Privacy Act and your rights at www.privacy.gov.au

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